Commercial Policies

Terms & Conditions

Clear, honest terms for booking your journey with Falcon Trails.

1. Booking Confirmation & Payment Milestones

To confirm your holiday reservation, the following payment schedule applies unless otherwise specified in your formal written quotation:

Deposit: 25% of the total package value confirms your dates and locks your stays and vehicle.
Balance: the remaining 75% is due seven days before your arrival.
Domestic Payment Methods (India): For guests booking within India, payments are accepted via UPI, IMPS, NEFT, or RTGS bank transfer directly to the Indian bank account specified on your official invoice.
International Payment Methods (Overseas Payers): For travellers booking from abroad (including the UAE, UK, USA, Bangladesh and other international origins), packages are contracted and invoiced in Indian Rupees (INR). Payments may be remitted via international wire transfer (SWIFT) or authorized electronic payment links specified in your written booking confirmation. Foreign currency figures (such as AED, GBP, USD, or BDT) discussed during planning are indicative conversions based on current market rates; the final settlement amount reflects your payment provider’s exchange rate and any intermediary wire or transaction charges. We confirm receipt of all international funds in writing.

2. Inclusions & Price Integrity

Every booking comes with a written itinerary and an itemised invoice before any payment, showing what each night and each vehicle costs. What is written in your itinerary under Inclusions is what you get, without surcharges on arrival. If you need to cancel, the slabs are in our cancellation and refund policy.

3. Mountain Weather & Road Realities

Roads and resorts in Kashmir and Ladakh (including Gulmarg, Pahalgam, Sonamarg, Zojila, the Razdan pass to Gurez and the Srinagar–Leh road) are subject to sudden weather changes, snow, landslides and closures or access restrictions ordered by the local administration.

If a road or pass closes, our trip coordinator will reroute the trip or substitute sightseeing where it is safe to do so.
On high-altitude routes (Ladakh, the Amarnath Yatra), if a traveller shows signs of acute mountain sickness we may change the plan on the day for their safety.

4. Identification & Permits

All guests must carry original government-issued photo identification, which is checked at hotels, houseboats (mandatory Form C registration for foreign nationals), and security checkpoints across Jammu, Kashmir, and Ladakh:

Indian Nationals: Original physical Aadhaar card, Voter ID, Indian Passport, or Driving Licence.
Foreign Nationals, NRIs & OCI Cardholders: Original valid Passport and valid Indian Visa (or original Overseas Citizen of India / OCI card). An overseas driving licence or residence permit alone is not valid for entry into restricted zones or official hotel guest registers.
Permits & Restricted Zones: For high-altitude routes in Ladakh (including Nubra Valley and Pangong Tso), Indian guests pay the environmental fee, while foreign nationals require a Protected Area Permit (PAP) which Falcon Trails arranges based on advance passport copies. Certain border zones near the Line of Control, such as the Gurez valley, remain restricted to foreign passport holders under central and local government defense regulations.
Pilgrimages: The Amarnath Yatra requires prior Shri Amarnathji Shrine Board (SASB) registration and a Compulsory Health Certificate. The Vaishno Devi Yatra requires a registered RFID yatra access card obtained at Katra.

How we store and protect the identity copies you provide is set out in our privacy policy.

5. Jurisdiction & Governance

All bookings and service agreements are governed by the laws of the Republic of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts at Srinagar, Jammu and Kashmir.