Peace of Mind
Cancellation & Refund Policy
We believe in fairness and transparency. Here is our straightforward refund schedule should your travel plans change.
1. Standard Cancellation Slabs
If you need to cancel your trip, notice must be received in writing via email (info@falcontrails.in) or our official WhatsApp (+91 96222 10290). Refund percentages are calculated on total tour cost. Deposits and balance dates are in our terms and conditions.
| Notice Period Prior to Arrival | Cancellation Fee | Refund Amount |
|---|---|---|
| 30+ Days before arrival | 10% (Service token) | 90% Refund |
| 15 to 29 Days before arrival | 25% of total cost | 75% Refund |
| 7 to 14 Days before arrival | 50% of total cost | 50% Refund |
| Less than 7 Days / No-Show | 100% of total cost | Non-refundable |
2. Fixed Departures: the Seat Advance
On a fixed departure, a group trip on set dates listed under group departures, you reserve a seat by paying the seat advance shown on the departure page online. It counts towards your package price.
- If you cancel, for any reason, including a train ticket that stays waitlisted, the seat advance is not refunded.
- If Falcon Trails cancels the departure, for any reason, including the group not reaching its minimum size, every seat advance is refunded in full to the original payment method.
- If the last seat goes while your payment is still going through, or you are charged twice, the extra payment is refunded in full automatically.
- Train tickets are booked by you on IRCTC. Indian Railways’ own cancellation rules and charges apply to them, and Falcon Trails cannot refund them.
- Once the balance is paid, the slabs in section 1 apply to it, with the stricter peak-season terms in section 3 where suppliers impose them.
3. Peak Season & Festive Bookings
For peak-season dates, houseboats, the Amarnath Yatra season and some hotels and camps, suppliers apply stricter cancellation terms of their own. Where they do, we show those terms in your quote before you pay anything, and they apply in place of the slabs above for that part of the booking.
4. Flight Disruptions & Force Majeure
If a flight into Srinagar or Leh is cancelled for weather, or a pass or road closes because of snow, landslides or an administrative order, Falcon Trails will reschedule stays without penalty wherever suppliers permit and reroute the trip where it is safe to do so. Any unused transport days will be adjusted or refunded. Our month-by-month guide shows when closures are most likely.
5. Refund Processing Timeline
Approved refunds are processed via the original payment method (Bank Transfer / UPI / Card) within 5 to 7 business days.